Dear Customer Name,

thank you for contacting us. Your case has been logged as Case ID and assigned to Technician Name. We will try to resolve your issue within the next Time hours.

Should you need any further assistance, do not hesitate to contact our Customer Support Hotline at Hotline Number.

Please follow this checklist before the technician arrives:

- unplug the hardware
- provide easy access to all devices
- have you warranty card handy

Yours sincerely,
Name
Customer Support Team